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Legal · Refunds

Refund policy

When an Approvalens Site report is refunded in full: no problems found, a scan that failed on our side or a double charge; what a refund changes, how monitoring plans are cancelled, and how to ask.

Contents (5)
  1. 01You get a full refund if
  2. 02When we don't refund
  3. 03What a refund changes
  4. 04Monitoring plans
  5. 05How to ask

You pay for a report that works and tells you something. These are the cases where we refund.

You get a full refund if

  • our report finds no problems at all on your site (no blockers, critical issues, warnings or notices);
  • the scan failed, or the report came back empty or broken, because of a fault on our side;
  • you were charged twice for the same thing.

When we don't refund

  • The report was delivered and lists problems on your site. Reports are delivered instantly and can't be returned, so they are not refunded after delivery.
  • AdSense approved or rejected your site. Approval is Google's decision, as our terms explain, and is not a reason for a refund.
  • The scan could not reach your site because the site blocks visitors or Google's crawlers. That is itself a finding, and the report explains how to fix it. If you think we got it wrong, write to us and we'll look.

For customers in the EU and UK: because the report is digital content delivered immediately at your request, the 14-day right of withdrawal ends once delivery starts.

What a refund changes

A full refund takes the purchase back. For a single report, the site's full report locks again and the month of rescans and monitoring that came with it ends. For a site pack, its unused credits are cancelled and the sites unlocked with its credits lock again.

Monitoring plans

Monitoring plans are monthly subscriptions. You can cancel at any time through the Lemon Squeezy billing page linked from your account: monitoring continues until the end of the period you already paid for, and you are not charged again. When you move to a bigger or smaller plan, Lemon Squeezy prorates the difference automatically. If you were charged twice, the full-refund rule above applies.

How to ask

E-mail kaantokali1@gmail.com with the report link or your Lemon Squeezy order number. Refunds go back to the payment method you used through Lemon Squeezy, usually within 5–10 working days.